Terms of service

Terms of Service

Last Updated: 19th August 2026

OVERVIEW

This website is operated by Zahra Perfumes Store. Throughout the site, the terms “we,” “us,” “our,” “Zahra Perfumes Store,” and “the Store” refer to Zahra Perfumes Store.

Zahra Perfumes Store offers this website, including all information, tools, products, services, and other materials available through the website, to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website, browsing our products, creating an account, or purchasing anything from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced herein or made available through links on our website.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you should not access the website or use our Services.

Any new features, products, tools, or services added to the website will also be subject to these Terms.

We reserve the right to update, modify, or replace any part of these Terms by posting updates or changes on our website. It is your responsibility to check this page periodically. Your continued use of the website after changes are posted constitutes acceptance of those changes.

Our online store may be hosted and supported through Shopify or other third-party e-commerce service providers, which provide the technology and infrastructure that enables us to sell our products and services online.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your jurisdiction of residence, or that you are the age of majority and have provided appropriate consent for any minor dependent to use the website.

You may not use our products or Services for any illegal, unauthorized, fraudulent, or prohibited purpose.

You must not use the website in a manner that violates any applicable law or regulation.

You must not transmit worms, viruses, malware, or any other code of a destructive or harmful nature.

Any breach or violation of these Terms may result in immediate suspension or termination of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, restrict access, or terminate accounts where reasonably necessary, including in cases of suspected fraud, abuse, unauthorized activity, or violation of these Terms.

You understand that information or content submitted through the website, excluding sensitive payment information handled by our payment providers, may be transmitted across different networks and may be subject to technical changes necessary for transmission.

You agree not to reproduce, duplicate, copy, sell, resell, redistribute, or exploit any portion of the website, Service, products, content, or access to the website without our express written permission.

The headings used in these Terms are for convenience only and do not limit or otherwise affect the meaning of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date. However, we do not guarantee that all information on the website will always be accurate, complete, current, or error-free.

Product descriptions, fragrance notes, images, pricing, availability, promotional information, shipping information, and other website content are provided for general informational purposes.

Fragrance perception may vary between individuals. Factors such as skin chemistry, climate, temperature, application method, and individual sensitivity may affect how a perfume smells or performs.

Any reliance on information provided on the website is at your own discretion.

We reserve the right to modify website content at any time but are not obligated to update every piece of information immediately.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without prior notice.

We reserve the right to modify, suspend, or discontinue the website, Service, products, or any portion thereof at any time.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS AND SERVICES

Certain perfumes, fragrances, gift sets, bundles, accessories, and other products may be available exclusively through our website.

Products may be available in limited quantities and are subject to availability.

All returns and exchanges are governed by our Refund, Return & Exchange Policy.

We make reasonable efforts to display product images, packaging, colors, bottles, labels, and fragrance information as accurately as possible. However, actual colors and appearance may vary depending on your device, screen, lighting, photography, packaging updates, or manufacturer changes.

For fragrances, product appearance and packaging may occasionally vary from website images due to manufacturer packaging changes or production updates.

We reserve the right to:

  • Limit the quantity of products purchased by any person, household, account, or order.

  • Restrict sales to particular geographic regions or jurisdictions.

  • Refuse or cancel orders where necessary.

  • Discontinue products at any time.

  • Change product descriptions, prices, specifications, and availability without prior notice.

  • Correct errors in product information or pricing.

  • Cancel orders affected by pricing, inventory, technical, or listing errors.

We do not guarantee that every product, fragrance, or Service will meet an individual customer's personal expectations or preferences.

SECTION 6 – ORDER ACCEPTANCE AND BILLING INFORMATION

We reserve the right to refuse or cancel any order.

Orders may be cancelled or restricted where we reasonably suspect fraudulent activity, unauthorized resale, bulk purchasing, misuse of promotions, payment issues, incorrect pricing, inventory errors, or other violations of these Terms.

If we modify or cancel an order, we may attempt to notify you using the email address, phone number, or other contact details provided when placing the order.

You agree to provide accurate, complete, and current billing, shipping, payment, and account information.

You are responsible for ensuring that your registered email address, phone number, shipping address, and other order information are accurate.

For more information regarding returns and refunds, please refer to our Refund, Return & Exchange Policy.

SECTION 7 – PAYMENTS

We may offer multiple payment methods, including prepaid online payments and Cash on Delivery (“COD”), where available.

All payments are subject to verification and authorization by the applicable payment provider.

For COD orders, the applicable amount must be paid to the delivery partner at the time of delivery.

Where an eligible COD order is returned, the applicable refund will be provided as store credit, subject to our Refund Policy.

We are not responsible for delays caused by payment gateways, banks, card issuers, or other third-party payment providers.

SECTION 8 – SHIPPING AND DELIVERY

We ship orders to serviceable locations within the areas supported by our delivery partners.

Estimated delivery times displayed on the website are estimates and may vary due to:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Operational disruptions.

  • Incorrect or incomplete addresses.

  • Events outside our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier company's processes and serviceability.

Customers are responsible for providing a complete and accurate delivery address and contact information.

If an order is marked as delivered but has not been received, customers should contact Zahra Perfumes Store promptly and, where applicable, within 24 hours of receiving the delivery notification.

SECTION 9 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to third-party tools or services over which we do not have control.

Such tools may be provided on an “as is” and “as available” basis without warranties or guarantees from Zahra Perfumes Store.

Your use of third-party tools is at your own discretion and subject to the terms and conditions of the relevant third-party provider.

New tools, features, or Services introduced in the future will also be subject to these Terms.

SECTION 10 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, applications, services, or resources.

These third-party websites are not necessarily affiliated with Zahra Perfumes Store.

We are not responsible for the content, accuracy, availability, security, privacy practices, products, services, or transactions of third-party websites.

You should review the terms, conditions, and privacy policies of third-party websites before using them or entering into transactions with them.

Any complaints or concerns regarding third-party products or services should be directed to the relevant third-party provider.

SECTION 11 – USER COMMENTS, REVIEWS AND SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs, videos, comments, ideas, testimonials, or other content to us, you agree that we may use such content for legitimate business, marketing, promotional, and website-related purposes, subject to applicable law and our Privacy Policy.

You represent that:

  • You own or have the necessary rights to the content you submit.

  • Your submission does not violate the rights of any third party.

  • Your submission is not unlawful, defamatory, abusive, obscene, threatening, misleading, or fraudulent.

  • Your submission does not contain malicious software or harmful code.

We reserve the right, but are not obligated, to monitor, edit, restrict, or remove content that we reasonably consider unlawful, offensive, misleading, inappropriate, or in violation of these Terms.

You must not use a false identity, false email address, or otherwise mislead us regarding the source of any submission.

You remain responsible for the content you submit.

SECTION 12 – PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using the website, you acknowledge that personal information may be collected and processed as necessary to operate the website, process orders, provide customer support, facilitate payments and delivery, and comply with applicable legal requirements.

Please review our Privacy Policy for additional information.

SECTION 13 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, our website or Service may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions.

  • Fragrance information.

  • Pricing.

  • Promotions.

  • Discounts.

  • Product availability.

  • Shipping charges.

  • Delivery estimates.

  • Inventory.

  • Other website information.

We reserve the right to correct errors, update information, change information, or cancel affected orders where necessary, including after an order has been submitted.

Where an order is affected by a significant pricing, product, or inventory error, we may contact the customer and provide appropriate resolution in accordance with applicable law.

We are not obligated to update, amend, or clarify all information unless required by applicable law.

SECTION 14 – PROHIBITED USES

You are prohibited from using the website or its content:

  1. For any unlawful purpose.

  2. To violate any applicable law or regulation.

  3. To infringe our intellectual property rights or the rights of others.

  4. To submit false, misleading, or fraudulent information.

  5. To impersonate another person or business.

  6. To harass, threaten, abuse, defame, or harm others.

  7. To upload or transmit viruses, malware, or malicious code.

  8. To collect or misuse personal information belonging to others.

  9. To spam, phish, scrape, crawl, or attempt unauthorized data collection.

  10. To interfere with or circumvent the security features of the website.

  11. To use the website for fraudulent transactions or payment abuse.

  12. To misuse discount codes, promotional offers, reward points, store credits, or referral benefits.

  13. To purchase products for unauthorized resale where such activity is prohibited by us.

  14. To engage in any activity that may damage, disable, overburden, or impair the website or its infrastructure.

We reserve the right to suspend or terminate access to the website for violations of these Terms.

SECTION 15 – PERFUME PRODUCT DISCLAIMER

Zahra Perfumes Store sells fragrance products intended for normal external use as described on the relevant product page or product packaging.

Customers should read product labels, warnings, ingredients, and usage instructions before use.

If you have known sensitivities or allergies to fragrance ingredients, you should review the product information and consult an appropriate professional before use.

Do not apply perfume to broken, irritated, or damaged skin.

Avoid contact with eyes and other sensitive areas.

Stop using a product if irritation or an adverse reaction occurs and seek appropriate medical advice where necessary.

Zahra Perfumes Store does not guarantee that a particular fragrance will smell identical on every individual, as fragrance performance and perception may vary based on skin chemistry, climate, temperature, application method, and other individual factors.

SECTION 16 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our website or Service will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that information obtained through the website will always be accurate or reliable.

The website and Services may occasionally be unavailable due to maintenance, technical problems, updates, third-party service interruptions, or circumstances beyond our reasonable control.

To the maximum extent permitted by applicable law, the website, Services, and products are provided on an “as is” and “as available” basis, except where expressly stated otherwise.

Nothing in these Terms is intended to exclude or restrict any liability or consumer right that cannot legally be excluded or restricted under applicable law.

To the maximum extent permitted by law, Zahra Perfumes Store and its owners, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or Services.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Zahra Perfumes Store, its owners, employees, affiliates, agents, contractors, suppliers, and service providers from claims, losses, liabilities, damages, and reasonable expenses arising from:

  • Your breach of these Terms.

  • Your misuse of the website or Services.

  • Your violation of applicable law.

  • Your infringement of the rights of another person or entity.

  • Content or information submitted by you that violates these Terms or applicable law.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law and the remaining provisions shall continue in full force and effect.

The invalidity or unenforceability of one provision shall not affect the validity of the remaining provisions.

SECTION 19 – TERMINATION

These Terms remain effective unless terminated by you or by us.

You may stop using our website at any time.

If we reasonably believe that you have violated these Terms, engaged in fraudulent or unauthorized activity, or otherwise misused the website or Services, we may suspend or terminate your access to the website or Services, subject to applicable law.

Any obligations or liabilities incurred before termination shall continue after termination where applicable.

SECTION 20 – ENTIRE AGREEMENT

These Terms, together with our Refund, Return & Exchange Policy, Privacy Policy, Shipping Policy, and any other policies or operating rules posted on our website, constitute the entire agreement between you and Zahra Perfumes Store regarding your use of the website and Services.

These Terms supersede previous versions, communications, and agreements relating to the same subject matter.

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

SECTION 21 – GOVERNING LAW

These Terms and any separate agreement under which we provide Services shall be governed by and interpreted in accordance with the laws of India.

Any disputes shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

SECTION 22 – CHANGES TO THESE TERMS

You can review the most current version of these Terms at any time on this page.

Zahra Perfumes Store reserves the right to update, modify, or replace any part of these Terms at its discretion by posting the revised version on the website.

It is your responsibility to review this page periodically.

Your continued use of the website after revised Terms are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms of Service may be directed to Zahra Perfumes Store through our customer support channels.

Business Name: Zahra Perfumes Store
Instagram: @zahraperfumesstore
Customer Support Hours: Monday–Sunday, 10:00 AM–7:00 PM

Email: [INSERT BUSINESS EMAIL]
Business Address: [INSERT BUSINESS ADDRESS]
Phone: [INSERT BUSINESS PHONE NUMBER]
Business Registration Details: [INSERT IF APPLICABLE]

For return, refund, exchange, damaged-product, wrong-product, or missing-item claims, please refer to our Refund, Return & Exchange Policy.

By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms of Service.