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Refund Policy

RETURN & REFUND POLICY

Zahra Perfumes

Last updated: 15th Feb 2026

1. Scope

This Return & Refund Policy governs all purchases made from Zahra Perfumes within India. By placing an order, the customer agrees to the terms set forth below.

Returns, refunds, and exchanges are strictly subject to compliance with this policy.

2. Mandatory Unboxing Video Requirement

  1. A clear and continuous open-box (unboxing) video is mandatory for any return, refund, or exchange request.

  2. The video must:

    • Begin before the outer packaging is opened

    • Clearly show the sealed package

    • Capture the complete unboxing process

    • Clearly display the product condition

Requests submitted without a valid unboxing video shall not be entertained under any circumstances.

3. Return Eligibility Conditions

A return request may be considered only if:

  1. The product received is damaged, defective, or incorrect.

  2. The request is raised within the specified return window (as applicable).

  3. The product is returned in its original packaging with all labels and components intact.

  4. The product is not physically damaged, tampered with, altered, or partially used.

4. Strict Product Matching Requirement

For any return or exchange to be processed:

  1. The customer must return the exact same scent, product, quality, and quantity that was originally delivered.

  2. The returned item must match:

    • The original fragrance variant

    • The original product type

    • The original bottle size and quantity

  3. Returning a different scent, different product variant, different quantity, or substituted item will result in immediate rejection of the claim.

Zahra Perfumes reserves the right to deny refund or exchange if any mismatch or tampering is detected during inspection.

5. Exchange Policy

  1. Exchange shall be permitted only for the same scent, same product, same quality, and same quantity as originally purchased.

  2. Exchange with a different fragrance or different product variant is not permitted.

  3. All exchange requests are subject to product availability and verification after inspection.

6. Refund Process

  1. Refunds shall be initiated only after the returned product passes quality inspection.

  2. Approved refunds will be processed:

    • To the original mode of payment; or

    • Via bank transfer for Cash on Delivery (COD) orders.

  3. Processing timelines depend on banking and payment gateway procedures.

  4. Zahra Perfumes shall not be liable for delays caused by financial institutions.

7. Fraud Prevention & Right of Rejection

  1. Zahra Perfumes reserves the right to reject any return or exchange request that:

    • Lacks proper video proof

    • Shows signs of tampering or misuse

    • Contains a substituted or mismatched product

  2. Repeated or suspicious claims may result in:

    • Refusal of future returns

    • Cancellation of pending orders

    • Restriction of payment methods such as COD

All decisions regarding eligibility shall remain at the sole discretion of Zahra Perfumes.

8. Limitation of Liability

In no event shall Zahra Perfumes’ liability exceed the value of the purchased product. Indirect or consequential damages shall not be applicable.